Frequently Asked Questions (FAQ)

Our items fit true to size with a slightly relaxed cut. We go for a streetwear vibe — not too tight, not too baggy.

• Hoodies & T-shirts: Oversized streetwear fit. If you're between sizes, stick with your usual size for a relaxed fit, or size up if you want extra room.
• Always check the size chart on each product page for exact measurements (chest, length, shoulders).
• Usually wear a M and want a looser fit? Go for L.

Tip: Scroll down on any product page for detailed size guides.

Quality first. That's why we use premium fabrics built to last:

• Hoodies: 65% cotton / 35% polyester, 320-380 gsm (heavy-duty)
• T-shirts: 100% ringspun cotton, 200 gsm
• Caps: 80% acrylic / 20% wool blend (durable twill)
• Beanies: 100% acrylic or merino wool blend

All fabrics are pre-washed to prevent shrinkage. No fast-fashion junk — these are pieces that last for years.

Minimally. Our hoodies are pre-shrunk, so major shrinkage isn't an issue.

Wash tips:

• Wash at max 30°C, inside out
• Do not tumble dry (air dry instead)
• Expect a maximum of 2-3% shrinkage after the first wash

Follow the care instructions on the label and your hoodie will stay in top condition.

Our prints are DTF (Direct To Film) — the best printing technique for durability. No cheap screen prints that start cracking after five washes.

Why DTF wins:

• High wash resistance (50+ washes without losing quality)
• Flexible, no cracking
• Colors stay bold

Caps & Beanies: Embroidered logo — literally never coming off.

Right now we don't offer custom orders — we're focused on our signature collection.

Want to buy in bulk (50+ pieces) for a crew, company, or event? Email info@dutchrailworker.nl and we'll see what we can do.

• Free shipping on orders over €50
• Under €50: €4.95 shipping
• We ship to the Netherlands and Belgium

We use PostNL for fast, reliable delivery.

Netherlands:

• Ordered before 4:00 PM = delivered next business day (Mon-Fri)
• Weekend orders = shipped Monday

Belgium:

• 2-3 business days

You'll automatically receive a track & trace code as soon as your package is on its way.

Right now we only ship to the Netherlands and Belgium. We're looking at expanding to Germany and France in 2026.

Live somewhere else and still want to order? Send an email to info@dutchrailworker.nl — we'll find a way.

It's rare, but if it happens:

1. Check your track & trace — sometimes PostNL is running late
2. Ask your neighbors — couriers often leave packages next door
3. Still nothing? Email us within 5 days: info@dutchrailworker.nl

We'll fix it right away: new package or full refund. No stress.

100-day returns. Simple.

• Not happy? Send it back within 100 days of receiving it
• Product must be unworn and unwashed (with labels intact)
• No questions, no hassle — we process your return right away

Return cost: €4.95 (deducted from your refund, unless we made a mistake)

Step 1: Email returns@dutchrailworker.nl with:

• Your order number
• Reason for return (helps us improve)

Step 2: We send you a return label

Step 3: Pack the product properly and stick the label on

Step 4: Drop it off at PostNL

Step 5: Once we receive your return (2-3 business days) you'll automatically get your money back

Yes! But we don't do direct exchanges. Here's how it works:

1. Return your original product (see question 11)
2. Place a new order for the correct size/color
3. Once we receive your return, we process your refund

Why no direct exchange? This is faster — you don't have to wait for your return to arrive before your new item ships out.

Our mistake = we pay.

Email us right away at info@dutchrailworker.nl with:

• Photo of the wrong item
• Your order number

We'll ship the correct item free, and you can either keep the wrong item or return it for free. Easy.

We accept:

• ✅ iDEAL
• ✅ Credit card (Visa, Mastercard, Amex)
• ✅ PayPal
• ✅ Apple Pay
• ✅ Pay later (Klarna)

All payments run through a secure checkout (SSL encrypted).

100%. We use Shopify's secure checkout — the same technology trusted by millions of webshops worldwide.

• SSL encryption (see the padlock in your browser)
• We don't store credit card data
• GDPR compliant (your data is safe)

Still on the fence? Check our reviews or drop us an email.

No, you can also check out as a guest.

Want to create an account anyway? Perks:

• Quick reordering (saved addresses)
• View order history
• Track your packages
• First access to new drops (optional)

During checkout you can choose: "Create an account" or "Continue as guest".

DutchRailworker was born out of respect for the no-nonsense mentality of Dutch railway workers. That unbreakable work ethic, that focus, that ability to keep pushing — that's what we stand for.

We don't make fast-fashion junk. We make streetwear with backbone. Inspired by rail culture, built for anyone who walks their own track.

"Stay On Track" isn't marketing lingo — it's a mindset. Focus on what matters. No distractions. Straight ahead.

Yes. All items are unisex / gender-neutral.

We design for anyone who feels the vibe. Check the size chart, pick your size, rock it.

Man, woman, non-binary — doesn't matter. Style has no gender.