DutchRailworker Last updated: November 2025
1. Right of Return
1.1 Return Window
DutchRailworker offers a 100-day return window on all products.
This means you have the right to cancel the purchase without giving a reason within 100 days of receiving the product.
This return right applies only to consumers (private individuals), not to business purchases (B2B).
1.2 Statutory Right
This return window exceeds the statutory 14-day cooling-off period under Dutch distance-selling law ("Wet koop op afstand"). So you have much more time to decide whether to keep the product.
2. Return Conditions
To be eligible for a return, the product must meet the following conditions:
2.1 Condition of the Product
Unworn: The product may not have been worn Unwashed: The product may not have been washed or exposed to water Original labels: All labels (price tags, size labels) must still be attached Original packaging: Preferably in the original packaging (not mandatory) Undamaged: No stains, odors, damage, or signs of wear
2.2 Exceptions
The return right does not apply if:
- The product has been worn or washed
- Labels have been removed
- The product was damaged by the customer
- The product shows clear signs of use
- The product was custom-made or personalized
2.3 Hygiene Items
For hygiene reasons we cannot accept returns of products that:
- Have clearly been worn (e.g. scent of perfume/sweat)
- Have been in skin contact without a protective layer
- Have labels removed
3. Return Process
Step 1: Register Your Return
Within 100 days of receipt, email: returns@dutchrailworker.nl
Include in your email:
- Your order number (in your order confirmation)
- Your name
- Which product(s) you want to return
-
Reason for return (optional but appreciated — helps us improve!)
Step 2: Receive a Return Label
Within 24-48 hours (business days) you'll receive from us:
- A return label for PostNL
- Packing instructions
- Return confirmation
Step 3: Pack the Package
- Pack the product carefully (preferably in the original packaging)
- Put all items back into the packaging, including labels
- Stick the return label onto the package
-
Note: Do not put tape on the original packaging
Step 4: Ship the Package
Netherlands:
- Drop off the package at a PostNL point or postbox
- No appointment needed
- Free drop-off with our return label
Belgium:
- Drop off the package at a PostNL point or bpost point
- No appointment needed
Step 5: Return Processing
- We receive the package (usually within 2-3 business days)
- We check that the product meets the return conditions
- You'll receive an email confirmation
Step 6: Refund
- Once your return is approved, you'll automatically receive your money back
- Refund is issued within 14 days after approval
- Money is refunded to the account you paid with
4. Return Costs
4.1 Standard Return
Return cost: €4.95
This amount is deducted from your refund.
Example:
- You bought a hoodie for €59.95
- You return the hoodie
- You get back: €59.95 - €4.95 = €55.00
4.2 Free Returns
Return costs are FREE in the following cases:
Wrong product received: We shipped the wrong item Defective product: The product is damaged or has a manufacturing fault Not as described: The product doesn't match the product description
In these cases:
- You get the full purchase price back (€59.95)
- No return costs are deducted
- We pay all shipping costs
5. Refunds
5.1 What Gets Refunded?
Product price: Full price of returned product(s) Shipping costs: Original shipping costs (€4.95) are not refunded Return costs: €4.95 return cost is deducted
*Unless we made a mistake (see 4.2)
5.2 Refund Timeframe
- Refund within 14 days after return approval
- Usually sooner (often within 3-5 business days)
- Money is refunded to the original payment method
5.3 Payment Methods
iDEAL / Bank transfer: Refunded directly to your account Credit card: Refund to your credit card (may take 5-10 business days) PayPal: Refunded to your PayPal account Klarna: Credit is settled with your Klarna account
5.4 Confirmation
You'll receive an email once:
- Your return has been approved
- The refund has been processed
6. Exchanges
6.1 No Direct Exchanges
DutchRailworker does not offer a direct exchange service.
6.2 Process for Different Size/Color
Want a different size or color?
Step 1: Return the original product (see section 3) Step 2: Place a new order for the desired size/color Step 3: Once your return is approved, you'll get your money back
Why this method:
- You don't have to wait for your return to arrive
- Your new item ships faster
- You know for sure the new item is in stock
Tip: If you place a new order right away, you'll temporarily have two items. After return approval you get the first item refunded.
7. Partial Returns
7.1 Multiple Products
Ordered multiple products?
- You can choose to return only some products
- Clearly indicate which items you want to keep
- Refund is issued for the returned items only
7.2 Shipping Costs on Partial Returns
- If you return some items, the shipping cost (€4.95) still applies to the items you kept
- If you return everything, shipping costs are not refunded (unless our mistake)
Example:
- Order: Hoodie (€59.95) + T-shirt (€29.95) = €89.90 + €0 shipping (>€50)
- You return only the hoodie
- Refund: €59.95 - €4.95 return cost = €55.00
8. Defective or Damaged Products
8.1 Product Received Defective
Received a defective or damaged product?
Report within 48 hours!
- Email: info@dutchrailworker.nl
- Include:
- Order number
- Photos of the defect/damage (product + packaging)
- Description of the problem
- Within 24 hours we offer a solution:
-
Free shipping of a new product (most chosen)
- Full refund
Costs: Fully on us (free return + free new product)
8.2 Product Breaks Later
Product breaks after normal use within 6 months?
- Contact us
- You may be entitled to warranty coverage
- We'll assess whether it's a manufacturing fault
9. Non-Returnable Items
The following items cannot be returned:
Custom-made products (if applicable) Personalized items (if applicable) Sale items (if marked as 'final sale') Gift cards
At the moment we don't offer personalized items, so all standard products are returnable.
10. Returns After 100 Days
10.1 Window Expired
After 100 days the return right expires. Returns are then only accepted in case of:
- Defective product (warranty claim)
- Product doesn't match description
10.2 Exceptions
In special cases (for example a long hospital stay) we may show discretion. Contact us at info@dutchrailworker.nl
11. Returns from Belgium
The return process for Belgium is identical to the Netherlands:
- 100-day return window
- €4.95 return cost
- Return label by email
- Drop-off at PostNL or bpost point
- Refund within 14 days
12. Return Refusal
DutchRailworker reserves the right to refuse a return if:
- The product does not meet the return conditions (see 2.1)
- The product has clearly been worn or washed
- Labels have been removed
- The return was registered after 100 days
- The product was damaged by the customer
If refused:
- You'll receive an email explaining why
- The product is shipped back to you (at your cost: €8.95)
- No refund is issued
Tip: Make sure you return the product in perfect condition!
13. Complaints and Disputes
13.1 Disagree With a Refusal?
Contact us at info@dutchrailworker.nl
- Describe your situation
- Attach photos if relevant
- We'll take another look and offer a solution
13.2 Disputes Committee
Can't work it out together?
- You can bring your complaint to the WebwinkelKeur Disputes Committee
- Website: www.webwinkelkeur.nl
- Independent assessment
14. Tips for a Smooth Return
Try at home: Test the product at home in front of the mirror Keep labels intact: Don't cut off labels Save the packaging: Use the original packaging for the return Take photos: If in doubt, take photos before returning Report quickly: Register your return well within 100 days Pack well: Pack carefully to prevent damage during return
15. Contact
Questions about returns?
DutchRailworker Returns: returns@dutchrailworker.nl General: info@dutchrailworker.nl Website: www.dutchrailworker.nl
Response time: Within 24-48 hours (business days)
16. Return Conditions Summary
| Topic |
Details |
| Return window |
100 days |
| Return cost |
€4.95 (free if our fault) |
| Conditions |
Unworn, labels intact, unwashed |
| Refund |
Within 14 days after approval |
| Defective product |
Free return + new product |
| Wrong product |
Free return + correct product |
Last updated: November 2025
These return conditions are part of the DutchRailworker Terms and Conditions and are drawn up in accordance with Dutch distance-selling law ("Wet koop op afstand").
